Shipping Policy

Shipping Coverage

In keeping with our published standards, hexclad ships orders only to valid addresses within the United States. To keep expectations transparent, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Expected Delivery Stages

For eligible requests, please allow 1–2 business days for order processing before the package leaves our facility. Where applicable, the expected transportation window is 4–6 business days once dispatch occurs.

Tracking Information

In keeping with our published standards, once a package is dispatched, we send tracking information for delivery monitoring. In keeping with our published standards, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Customer Responsibilities

For a straightforward customer experience, accurate address information is required; contact support as soon as possible if submitted details need correction. For clarity, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexcldeo.shop
Phone: (479) 735-3296
Physical and return address: 3508 Morris Dr, Fort Smith, Arkansas 72904, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)