Refund Policy

Returns and Exchanges

For eligible requests, customers may ask hexclad for an eligible no-reason return or exchange during the 30-day period following receipt. Where applicable, we ask customers to preserve the product, accessories, and available order information for the return review.

Who Pays Return Shipping

For customer assurance, the merchant pays return shipping for approved no-reason returns and exchanges. For a straightforward customer experience, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Limited Categories

Under this standard, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. For clarity, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Approval and Refund Timing

To keep expectations transparent, begin a return by contacting customer service with the order information and the reason for the request. As a service commitment, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Order Cancellation

For customer assurance, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. For a straightforward customer experience, returns use 3508 Morris Dr, Fort Smith, Arkansas 72904, United States by default, subject to any different authorized address supplied for the specific request.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (479) 735-3296
Physical and return address: 3508 Morris Dr, Fort Smith, Arkansas 72904, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)
Email: Support@hexcldeo.shop