Payment Policy

About Credit/Debit Card

For customer assurance, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. For clarity, available card methods appear in the secure payment step before confirmation.

Currency and Authorization

For customer assurance, every store price and transaction total is presented in USD. Consistent with these terms, payment authorization is subject to issuer approval and standard security review.

Security and Failed Payments

As a service commitment, authorized processors handle card credentials through the secure checkout environment. To keep expectations transparent, if payment is declined, confirmation does not occur until a valid authorization is completed.

Tax and Refund Treatment

For clarity, the store charges Taxes where legally required and does not represent that every order is tax-exempt. As part of this policy, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (479) 735-3296
Physical and return address: 3508 Morris Dr, Fort Smith, Arkansas 72904, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)
Email: Support@hexcldeo.shop